An Update from the CEO

I wanted to take this chance to provide an update on the current status of the site and what we are doing as a company to address and rectify the challenges uncovered by the Channel Four investigation.

First – on behalf of myself and all my staff in Sulake – I would like to thank the many thousands of users who have remained loyal to the site over the last few days. The many rooms filled with silent Habbos holding candles has been a source of inspiration at a challenging time and has reaffirmed our commitment to delivering a safe and positive user experience into the future.

Currently, I am unable to confirm a timescale for reopening the conversation function on the site. What I can say is that my employees and the senior management are working closely to ensure that best-in-class moderation and detection systems are in place to create a safer and improved experience for our many responsible users.

As a responsible business, the senior leadership of Sulake has agreed that our review of safety measures cannot be hurried. We are aware that the decision to mute has already resulted in reduced user numbers, but we have agreed that our focus must remain on the quality of interaction within the Habbo community, and not the quantity of visits we receive.

Whilst we continue to work on specific improvements, we have decided not to speak directly to the media, but would like to emphasise that the issues raised around the Habbo site are a challenge for every social media community. We hope that the recent focus on Habbo’s safety challenges will deliver a call to action to the many wholly unregulated social media sites that currently pose equal and greater challenges to the safety of legitimate user communities.

All of our loyal and silent Habbos will receive a badge to recognise their commitment through this period. I will be sure to update you on further developments just as soon as I am able. In the meantime, my thanks again for your ongoing support.

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About paulwalla

CEO of Sulake

Posted on June 14, 2012, in Paul Says, Updates. Bookmark the permalink. Comments Off.

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